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Repair Guy came and dealt with the pipeline and filed an insurance claim for damage. Pipeline leaked again following day as well as he came buy and fixed it again. By now the ceramic tiles where turning up as well as carpet was ruined. I had actually a contractor dropped by as well as examined the damages as well as sent the Safe action Business a repair work price quote.




We have actually called and also left messages several times as well as no one returns our phone calls to let us understand what is going on. Lots of phone calls over 3 months as well as no return calls.

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They left a mess in the driveway, cellar as well as one individual vomited in front backyard. Broke toilet as well as it dripped in basement after sales person stated they would certainly require to remove it.


After repeated conversations as well as them disappointing up we told them to deal with the leaking home window. Once again was informed they don't do home windows and were informed the window needs to be changed. Preferred Result, Payment adjustment, We spoke with the client on October 5th and also all issues have actually been fixed with the exemption of the home window.

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(The customer suggested he/she DID decline the response from business.) Safestep never consented to fix problem. I was informed to obtain quote as well as then they would certainly determine if the home window repair work or substitute would be covered. He (James) would certainly have to take it to his above see if it would be approved.


09/23/2021On Aug 3, 2021 I offered a $2000 deposit to purchase a stroll in bathtub. It was going to be funded and scheduled for mount in Sept 15,2021. My financing never ever got approved and I have actually been contacting us to obtain my deposit returned. Today I have actually left messages to both the company and also my salesperson to look at the condition of my return.

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The reimbursement was refined Look At This right into accounts payable that day. I should not have to call all the numbers I can find to obtain my reimbursement. It is an actual inconvenience to read more hold up another company that is providing the very same service to wait till I obtain my cash back.

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When I tried to utilize the bathtub, the circuit breaker maintained stumbling. On Jan 21, 2021, I attempted to use the tub.




I told her that somebody had actually currently come out and was caring for it. (continued) Desired Result, I want this bathtub out of my residence, my total refunded, $2,500 for the upgraded hot water heater that, I am composing to reply to Ms. ***'s complaint. I want to ask forgiveness for the concerns she has actually had with her walk-in bathtub.

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We have gotten in touch with Ms - walk-in tub company Charleston. *** and also we are going to change her existing walk-in bathtub with a new walk-in bathtub of the same version and dimension with the same service warranty. Once the new walk-in bathtub is installed and also she is fully satisfied with the bathtub and the installment, we will deal with the aggravation she has experienced throughout the period where she was not able to use her walk-in bathtub.


We are not able to review the attachment filed by Ms. ***. *** File Affixed *** This is a continuation of my previous problem that was not settled to meet my complete satisfaction.

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Brian ******* called and stated he would love to obtain me a totally brand-new tub. I asked him what type of compensation I would certainly get in enhancement to a brand-new bathtub. Each time I asked him, he would claim, we will have to wait to see what prices are included with the brand-new tub.


Saturday, June 26, my brand-new bathtub was finally set up. After the brand-new bathtub was set up, he claimed it was out of his hands and also one more division would certainly be dealing with the funds.

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I had to proceed calling him. On July 13, a knockout post I had a missed call from a person from money. I do not remember his name. We played phone tag for concerning a week. When I lastly got him, he started claiming they generally pay $100 a month yet given that it had actually been six months, he would certainly provide me $200 a month.


He stated, well I could have obtained you a booster. I already had a booster that did no excellent. I needed to get a larger heating unit. He said he would certainly provide me an additional $1,000 off due to the fact that of the water heating unit. I informed him that I would certainly not approve less than $8000.